Aker Systems is pleased to announce that we are continuing to provide Foreign, Commonwealth and Development Office, (FCDO) with cloud data services until 2031, alongside our partner Kainos.

Aker Systems is pleased to announce that we are continuing to provide Foreign, Commonwealth and Development Office, (FCDO) with cloud data services until 2031, alongside our partner Kainos.

The Foreign, Commonwealth and Development Office, (FCDO) safeguards British nationals overseas and operates one of the UK’s most complex global networks - spanning 175 countries and 250 diplomatic posts. FCDO Consular & Crisis Directorate supports British people overseas who find themselves in need or distress, and to help people avoid the need for our assistance in the first place - handling millions of citizen interactions annually.

To improve consular services responsiveness and operational intelligence, the FCDO has partnered again with Aker Systems to enable data-driven decision making and citizen-centric service delivery on a global scale — servicing key digital services including CRM, contact-centre and integrating citizen-centric data with a single, secure, real-time platform. The goal: a seamless, citizen-centric experience backed by data-driven decision-making across global operations.

Read our case study here: Aker delivers a Seamless Citizen Experience for the Foreign, Commonwealth & Development Office (FCDO)